What are the responsibilities and job description for the Server Supervisor position at Hair Of The Dog?
Restaurant Supervisor
We are seeking an outgoing service industry professional with year(s) of experience in guaranteeing customer satisfaction through personalized service and attention to guests needs. In this position you will play a key role in managing all aspects of the business including maintaining quality and profitability, scheduling and training of employees, ensuring compliance with food, health, and safety regulations, and resolving customer complaints. The ideal candidate will have exceptional management skills and a strong understanding of the front and back of the house in the restaurant business.
Requirements
We are seeking an outgoing service industry professional with year(s) of experience in guaranteeing customer satisfaction through personalized service and attention to guests needs. In this position you will play a key role in managing all aspects of the business including maintaining quality and profitability, scheduling and training of employees, ensuring compliance with food, health, and safety regulations, and resolving customer complaints. The ideal candidate will have exceptional management skills and a strong understanding of the front and back of the house in the restaurant business.
Requirements
- High school diploma or GED
- Minimum 1-2 years’ as a supervisor in the restaurant industry
- Ability to work in a fast-paced environment
- Must have strong communication skills with both internal and external guests
- Strong organizational and management skills
- Capable of standing, lifting, and walking for extended periods of time
- Must be trustworthy, innovative, and impartial
- Flexibility to work a variety of shifts ( mornings, evenings,weekends,holidays)
- Exceptional customer service skills
- Knowledge of Microsoft Office or softwares alike
- Create & nurture an environment that emphasizes motivation, empowerment, teamwork and a passion for providing superior service.
- Opening and closing the restaurant and cash handling
- Address and resolve any guest problems or complaints in a professional and courteous manner
- Ensure staffing levels are appropriate to exceed guest expectations
- Have knowledge and understanding of all company and restaurant policies and procedures; communicate and enforce all policies fairly and consistently with the staff to ensure compliance and provide a safe work environment.
- Ensure that all brand standards are met and maintained in the restaurant.
- Analyze & resolve work barriers, challenges or obstacles. i.e. staffing issues, cost of goods issues, entertainment cancellations, equipment failure, etc.
- Have a sound knowledge of all emergency procedures, food and safety policies
- Have a working knowledge of the maintenance & operating procedures of all equipment.
- Communicate and work effectively with the management team that fosters synergy, teamwork and alignment with the business goals of the property.
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