What are the responsibilities and job description for the Computer Technician/IT Support Specialist position at Hair On Fire?
Responsibilities
-Troubleshooting computer and systems hardware, software and printer issues.
-Setting up new computers, systems and laptops including cloning hard drives.
-Provide support for hardware, software, web-based applications and communications for all clients
-Maintain and install hardware and software and associated needs (including but not limited to PCs, laptops, printers, servers, other peripherals, and cabling).
-Assist in monitoring and updates systems on networks (including, but not limited to, firewalls, wireless, email, endpoint protection and servers), keeping down time to a minimum
-Develop and maintain current expertise in software, operating systems, network equipment, etc.
-Local travel within Northwest Arkansas will be required
Knowledge, Abilities and Skills
-Knowledge of server and network infrastructure
-Understanding of local and wide area networks
-Knowledge of general PC maintenance with the ability to evaluate, diagnose and correct software/hardware problems
-Knowledge of common networking concepts:
-TCP/IP, DNS, DHCP, VPN, wireless networks, etc.
-Ability to support new user onboarding and preparation of necessary IT equipment
-Efficient with Windows Operating Systems, iOS and Microsoft Office
-Process work orders promptly and document issue/related information/resolution/time spent in work order system
Education/Experience:
-One to three years in computer applications or related area
-Hands on experience in all items listed under Knowledge, Abilities and Skills
-Experience with Zoho Desk helpful
-MSP experience helpful
Minimum requirements:
-Must have a reliable vehicle, a valid driver’s license and current auto insurance
-Ability to climb/stand on a ladder
-Ability to lift up to 50 lbs.
-Ability to work with minimum supervision in a fast-paced environment
-Must be willing to submit to a pre-employment background check
Pay: $22 to $30 per hour based on experience
Job Type: Full-time
Expected hours: 40 hours per week, Monday through Friday
Benefits: Available upon hire
Location: Hybrid remote but must live in Northwest Arkansas
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Rogers, AR: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $30