What are the responsibilities and job description for the IT Support Technician II position at TEKsystems?
*Description*
TEKsystems' client is seeking at Tier II IT Support technician for an ongoing contract within their enterprise IT team, supporting operational (and occasionally project needs) for their manufacturing plant in Fort Smith, AR 3 days a week and 2 days in Rogers, AR.
On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1-2 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.)
*Top Skills Details*
*ServiceNow | Windows 10/11 | Active Directory | Hardware/Software/network Troubleshooting | Azure | AutoPilot | MFA | Dell | Office 365*
* Strong Desktop Support
* Dell PC Break/fix
* Video Conferencing
*Job Description *
* IT infrastructure incident resolution to
meet/exceed service levels.
* Maintaining Desktop and Laptop inventory.
* Configuration and delivery of new user computer.
* Purchasing and maintaining segment specific software inventory.
* Special assignments and off-site meeting support
* Replacement of out of warranty hardware
* Completing assigned level 2 and 3 problem tickets
* Acts as local or regional project resource when needed
* Process and documentation creation
* Desktop and Laptop Hardware break/fix
* Microsoft Active Directory Administration
* Windows 10 Operating System Support
* SCCM application delivery
* Exchange mail server
* MS Office 365
* Remote troubleshooting tools: RAdmin, Remote Desktop, NetMeeting.
* Citrix server connectivity and user management
* Laser printer, Copier, Bar Code printer, and Line printer configuration and
setup
* Wireless WPA2 troubleshooting
* Motorola/Symbol wireless scan guns
* Conference room technologies including projectors, Polycom audio and Skype
for business video conferencing
* Cisco LAN, WLAN and network cabling issues
* Server hardware and MS Windows server
* Software application support
* Executive Support
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in West Fork,AR.
*Application Deadline*
This position is anticipated to close on Apr 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems' client is seeking at Tier II IT Support technician for an ongoing contract within their enterprise IT team, supporting operational (and occasionally project needs) for their manufacturing plant in Fort Smith, AR 3 days a week and 2 days in Rogers, AR.
On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1-2 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.)
*Top Skills Details*
*ServiceNow | Windows 10/11 | Active Directory | Hardware/Software/network Troubleshooting | Azure | AutoPilot | MFA | Dell | Office 365*
* Strong Desktop Support
* Dell PC Break/fix
* Video Conferencing
*Job Description *
* IT infrastructure incident resolution to
meet/exceed service levels.
* Maintaining Desktop and Laptop inventory.
* Configuration and delivery of new user computer.
* Purchasing and maintaining segment specific software inventory.
* Special assignments and off-site meeting support
* Replacement of out of warranty hardware
* Completing assigned level 2 and 3 problem tickets
* Acts as local or regional project resource when needed
* Process and documentation creation
* Desktop and Laptop Hardware break/fix
* Microsoft Active Directory Administration
* Windows 10 Operating System Support
* SCCM application delivery
* Exchange mail server
* MS Office 365
* Remote troubleshooting tools: RAdmin, Remote Desktop, NetMeeting.
* Citrix server connectivity and user management
* Laser printer, Copier, Bar Code printer, and Line printer configuration and
setup
* Wireless WPA2 troubleshooting
* Motorola/Symbol wireless scan guns
* Conference room technologies including projectors, Polycom audio and Skype
for business video conferencing
* Cisco LAN, WLAN and network cabling issues
* Server hardware and MS Windows server
* Software application support
* Executive Support
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in West Fork,AR.
*Application Deadline*
This position is anticipated to close on Apr 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25
