What are the responsibilities and job description for the IT Support Technician I, Tahlequah position at Northeastern State University?
IT Support Technician I, Information Technology Services, Tahlequah
Notice to applicants
It is Northeastern State University’s policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment.
Are you currently authorized to work in the United States on a full-time basis
Job Summary
This position is responsible for providing technology support and customer service in the repair and maintenance of computer hardware, software, peripherals and other technology equipment.
MAJOR DUTIES
Projected hire date 5/12/2025
Applications will be accepted until 4/14/2025
NOTE: Posting will close to applicants at ll:59 p.m., CST, on the date above. An application cannot be changed after it has been submitted.
Notice to applicants
It is Northeastern State University’s policy that all newly hired employees must provide an original social security card during the hiring process. Failure to provide an original social security card will delay the hiring process and ability to begin employment.
Are you currently authorized to work in the United States on a full-time basis
Job Summary
This position is responsible for providing technology support and customer service in the repair and maintenance of computer hardware, software, peripherals and other technology equipment.
MAJOR DUTIES
- Receive and respond to incoming work tickets, calls, and email regarding computers hardware or software problems
- Assist in the coordination of departmental projects, such as the Computer Replacement Program (CRP), to include completing assigned tasks and communicating with clientele
- Document instances of hardware failure, repair, installation or removal
- Serve as liaison to hardware and software vendors to install, configure, test, maintain, monitor and troubleshoot hardware and software. Serve as a liaison for external service providers
- Install, configure, test, maintain, monitor and troubleshoot workstation hardware and software and recommend parts and equipment to purchase
- Assist in the operation of technology for university and participate in special events
- Support the development and implementation of new computer projects and new hardware installations
- Prepare a variety of written documents and reports
- File and follows-up on warranty service claims
- Research new technologies and provides this information to supervisors
- Transport a variety of objects and equipment to and from job sites
- Become knowledgeable about and able to troubleshoot AV equipment permanently installed on primary campus
- Assist and provide secondary support to training initiatives
- Perform related duties as assigned
- Knowledge of computer hardware, software and peripheral devices
- Knowledge of customer service principles and practices
- Knowledge of office and university, policy and procedures
- Skill in the installation, repair, and maintenance of technology devices
- Skill in the use of a variety of diagnostic and repair equipment
- Skill in interpersonal relations and assisting clientele
- Skill in oral and written communication
- The work consists of related duties in the provision of technology support and services. The variety of devices and programs supported contributes to the complexity of the position.
- The purpose of this position is to support the installation, repair and maintenance of computer hardware and software; provide AV troubleshooting support and participate in the instruction of information technology knowledge. Success in this position contributes to the efficiency and effectiveness of a variety of university operations.
- The work is typically performed while sitting at a desk or table, and while standing or walking. The employee frequently lifts objects up to 25 lbs., climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
- The work is typically performed indoors and in an office environment
- Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education
- Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or work experience in a similar position for one to two years
- Possession of or ability to readily obtain a valid driver’s license issued by the State of Oklahoma for the type of vehicle or equipment operated
- Must be capable of maintaining regular attendance.
- High School Diploma and/or Trade School Certifications
- A Certification
- ITIL Certification
Projected hire date 5/12/2025
Applications will be accepted until 4/14/2025
NOTE: Posting will close to applicants at ll:59 p.m., CST, on the date above. An application cannot be changed after it has been submitted.
Salary : $31,116
