What are the responsibilities and job description for the IT Support Technician II position at TEKsystems c/o Allegis Group?
Job Details
Description
TEKsystems' client is seeking at Tier II IT Support technician for an ongoing contract within their enterprise IT team, supporting operational (and occasionally project needs) for their manufacturing plant in Fort Smith, AR 3 days a week and 2 days in Rogers, AR.
On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1-2 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.)
Top Skills Details
ServiceNow | Windows 10/11 | Active Directory | Hardware/Software/network Troubleshooting | Azure | AutoPilot | MFA | Dell | Office 365
Job Description
IT infrastructure incident resolution to
meet/exceed service levels.
Maintaining Desktop and Laptop inventory.
Configuration and delivery of new user computer.
Purchasing and maintaining segment specific software inventory.
Special assignments and off-site meeting support
Replacement of out of warranty hardware
Completing assigned level 2 and 3 problem tickets
Acts as local or regional project resource when needed
Process and documentation creation
Desktop and Laptop Hardware break/fix
Microsoft Active Directory Administration
Windows 10 Operating System Support
SCCM application delivery
Exchange mail server
MS Office 365
Remote troubleshooting tools: RAdmin, Remote Desktop, NetMeeting.
Citrix server connectivity and user management
Laser printer, Copier, Bar Code printer, and Line printer configuration and
setup
Wireless WPA2 troubleshooting
Motorola/Symbol wireless scan guns
Conference room technologies including projectors, Polycom audio and Skype
for business video conferencing
Cisco LAN, WLAN and network cabling issues
Server hardware and MS Windows server
Software application support
Executive Support
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Fork,AR.
Application Deadline
This position is anticipated to close on Apr 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems' client is seeking at Tier II IT Support technician for an ongoing contract within their enterprise IT team, supporting operational (and occasionally project needs) for their manufacturing plant in Fort Smith, AR 3 days a week and 2 days in Rogers, AR.
On a day-to-day basis this technician will be assisting the end users on site with issues related to hardware, software, Office 365, mail, passwords, functionality and general enterprise support for Windows Enterprise, Microsoft Office Suite, and other various manufacturing related technology. This technician will be taking on the bulk of the L1-2 Service Desk calls and freeing up other technicians for project based work (upgrades, implementations etc.)
Top Skills Details
ServiceNow | Windows 10/11 | Active Directory | Hardware/Software/network Troubleshooting | Azure | AutoPilot | MFA | Dell | Office 365
- Strong Desktop Support
- Dell PC Break/fix
- Video Conferencing
Job Description
IT infrastructure incident resolution to
meet/exceed service levels.
Maintaining Desktop and Laptop inventory.
Configuration and delivery of new user computer.
Purchasing and maintaining segment specific software inventory.
Special assignments and off-site meeting support
Replacement of out of warranty hardware
Completing assigned level 2 and 3 problem tickets
Acts as local or regional project resource when needed
Process and documentation creation
Desktop and Laptop Hardware break/fix
Microsoft Active Directory Administration
Windows 10 Operating System Support
SCCM application delivery
Exchange mail server
MS Office 365
Remote troubleshooting tools: RAdmin, Remote Desktop, NetMeeting.
Citrix server connectivity and user management
Laser printer, Copier, Bar Code printer, and Line printer configuration and
setup
Wireless WPA2 troubleshooting
Motorola/Symbol wireless scan guns
Conference room technologies including projectors, Polycom audio and Skype
for business video conferencing
Cisco LAN, WLAN and network cabling issues
Server hardware and MS Windows server
Software application support
Executive Support
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Fork,AR.
Application Deadline
This position is anticipated to close on Apr 24, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $20 - $25
