VIP Marketing Host - Hakkasan Nightclub

The VIP Marketing Host Generates revenue through development and servicing of relationships with existing and potential target guests. The position facilitates all guest reservation requests promptly and without error, ensures guests are aware of events and supports the execution of them, maintains high level of visibility throughout the facility, and builds guest loyalty by exceeding all expectations in service and dependability. Position will report to all scheduled duties in a timely manner and collaborate with all departments to ensure total guest satisfaction. Position is responsible for effectively handling guest complaints and discrepancies, assuring all guests are dealt with in an efficient and courteous manner.

• Provide a friendly, personal demeanor with a willingness to interact
• Provide professional and friendly guest services
• Commits self to the below listed Company values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times

• Sell and maintain VIP table reservations/ guest list at assigned venue per agreed upon
• Maintain the minimum revenue support weekly requirements at company venues other than your own
• All VIP table reservations must be entered in to UrVenue including the guests full name, cell number, and email address. Reservations without complete information will not be counted towards the minimum requirements and individual commissions will not be paid
• All assigned data collection, marketing, and social media tasks must be completed per management’s requests
• Maintain professionalism at the work place and with co-workers and patrons
• Alert and get approval for all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
• Maintain a consistent and high level of guest list productivity
• Be attentive to all company related events and upcoming venues and changes
• Maintain and meet all marketing requirements such as guest list, contact information forms, Facebook invites and bulletins
• Keep a proper and professional appearance and attitude
• Responsible for maintaining the workstation / podium in a neat and orderly fashion
• Maintain and promote a friendly atmosphere for customers and staff
• Comply with added hours or time frame after scheduled shift as needed
• Provide customers with information and directions
• Inform management of any complaint, comments or incident
• Appear in dress code for all shifts at your scheduled time
• Comply with cross promotion of all venues and when needed
• Assist with loading/unloading of miscellaneous equipment, such as boxes, flyers, passes, signs, etc.
• Not to give Company collateral or business cards to any questionable or known individuals who sell collateral or misrepresent the company.
• Related duties as assigned
• Assists and/ or completes additional tasks as assigned
• Must promote Tao Group Restaurants to all guests prior to visiting the nightclub to meet stated revenue goals per position

• Proficient in Windows Office, Microsoft Office, Mac OSX, POS systems

• Ability to keep an open and objective view
• Ability to listen empathetically and be respectful at all times
• Ability to communicates assertively
• Ability to maintain composure and stay focused
• Ability to maintain personal integrity
• Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate, follow up and make accurate decisions
• Ability to communicate with employees and guests
• Ability to maintain client confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines
• Consistently maintain a well- groomed appearance, posture, and hygiene
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Small to Medium office environment
• Personal desk space
• Nightclub, bar, lounge and restaurant
• 25% Local Travel
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
• Work varied shifts to include days, nights, weekends and holidays
  

On the fourth level lies the main part of Hakkasan Nightclub where oversized VIP booths surround the dance floor, offering a high-energy experience for table guests who wish to be at the center of the action. Positioned at the forefront of the dance floor is the custom DJ booth all enveloped with floor to ceiling LED screens, designed with its celebrated artists in mind.

US Candidates Only
Tao Group is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.