What are the responsibilities and job description for the Automotive Product Specialist position at Haley Auto Mall?
We are looking for a highly motivated individual with excellent customer service skills to join our dealership as Product Specialist.
PRODUCT SPECIALIST TRAINING WILL INCLUDE:
- Utilization of Customer Retention Management system (CRM)
- Step by step guidance on customer interaction
- Daily Tasks
- Product training
- Business Development Center (BDC)
- Online Manufacturer Training
- Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
- Understanding of paperwork
- Importance of Customer Satisfaction Index (CSI)
- Conflict resolution
- Inner workings of the automobile business
- Delivery process
- Customer follow up process, appointments
- Finance and Insurance (F&I) products
NON-NEGOTIABLE REQUIREMENTS AND STANDARDS
The Product Specialist Must:
❖ Possess the character and appearance standards of our dealership
❖ Maintain a positive, wholesome attitude towards life and the sales profession
❖ Get along well with other employees of the dealership
WORK ORGANIZATION STANDARDS
The Product Specialist Must:
❖ Know how to set objectives or quotas and how to figure a method or program of action to reach those goals
❖ Come to work each day with a plan of work for the day
❖ Have a positive owner-follow-up system
❖ Ability to be openly communicate with management
KNOWLEDGE STANDARDS
The Product Specialist Must:
❖ Learn why people buy and how to meet the needs of various types of customers
❖ Know the company sales and credit policies
❖ Have a thorough product knowledge of your own products and a general knowledge of competitive products
❖ Follow a sales plan with every customer
Job Type: Full-time
Pay: From $31,200.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- Bonus opportunities
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $31,200
