Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues in a professional manner. This role requires strong communication skills and the ability to work effectively in a fast-paced environment.

Duties

• 1. Customer Support:

· Respond to customer inquiries via email, phone, and live chat in a timely and

professional manner.

· Resolve customer issues related to orders, shipping, returns, and product information.

· Maintain a positive and empathetic attitude towards customers at all times.

2. Order Management:

· Process and fulfill e-commerce orders accurately and efficiently.

· Monitor order status and update customers on the progress of their orders.

· Coordinate with warehouse and logistics teams to ensure timely shipment of orders.

3. Shipping Coordination:

· Prepare shipping labels and documentation for domestic and international shipments.

· Track and monitor shipments to ensure timely delivery.

· Handle shipping issues such as delays, lost packages, and damaged goods.

· Communicate with shipping carriers to resolve issues and expedite shipments.

4. Inventory Management:

· Assist in managing inventory levels and updating stock information on the e-

commerce platform.

· Conduct regular inventory checks and report discrepancies.

· Coordinate with suppliers and vendors to ensure adequate stock levels.

5. Platform Management:

· Update product listings, descriptions, and pricing on the e-commerce platform.

· Assist in the implementation of promotional campaigns and discounts.

· Collaborate with the marketing team to improve the online shopping experience.

6. Reporting and Analysis:

· Generate and analyze reports on order fulfillment, shipping performance, and

customer service metrics.

· Provide insights and recommendations for process improvements.

Education and Experience:

• Highschool Diploma or Equivalent / Associate’s or Bachelor’s degree preferred.
• 1-3 years of experience in e-commerce, customer service, or a related field.
• Experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and order management systems.

Skills:

• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with shipping software and carrier websites (e.g., UPS, FedEx, USPS).
• Ability to multitask and work in a fast-paced environment.

Personal Attributes:

• Detail-oriented with a high degree of accuracy.
• Customer-focused with a commitment to delivering exceptional service.
• Proactive problem solver with the ability to handle challenging situations calmly.

Working Conditions

• This position may require occasional evening or weekend work.
• Ability to lift and carry packages up to 50lbs.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Customer service: 3 years (Required)

Ability to Relocate:

• Panama City, FL 32407: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20