Concierge - Per Diem Susan Bailis Assisted Living

Job Title: Concierge 

Location: Susan Bailis Assisted Living - Boston, MA 

Hours: Per Diem 

Job Summary

Responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff and departments. Provide services and support to staff in a manner that meets or exceeds community expectations.  Free parking available!

Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.

• Answer incoming telephone calls in a cheerful and marketing-oriented way; determine purpose of callers and forward calls to appropriate personnel or department.
• Fill out Sales Inquiry cards for Community Relations Director.
• Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
• Answer general questions about the community and provide callers with address, directions, and other information.  Refer other specific questions to appropriate staff.
• Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel.
• Coordinate guestroom reservations.
• Receive, sort and route mail, and maintain and route publications.
• Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
• Create and print fax cover sheets, memos, correspondence, reports and other documents when necessary.
• Perform other clerical duties as needed, such as filing, photocopying, and collating.
• Collect rent checks from residents and family members and provide needed information to the Business Office Manager and Executive Director.
• Collect money for meal tickets, etc.
• May perform other duties as assigned.

Minimum Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Able to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations.
• Able to operate such office equipment as a telephone, emergency call system, monitoring board or beeper, photocopier. 

Required Behavior

• Arrive to work on time; absence and tardiness is minimal.
• Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deal with service failures and prioritize customer needs.
• Able to clearly present information through the spoken word; read and interpret complex information; talk with residents, family members and customers; listen well.
• Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport.
• Able to work cooperatively with a group of people to achieve goals and objectives.
• Able to be tactful; maintain confidences and foster an ethical work environment. Prevent inappropriate behavior by coworkers. Give proper credit to others and handle all situations honestly.
• Able to work various schedules and shifts as needed.
• Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs.

Physical Demands

• Physically able to move at least 50 lbs. without assistance.
• Physically able to bend, reach, and work in small areas.
• Physically able to push and pull equipment and furnishings.