What are the responsibilities and job description for the Centralized Baggage Service agent position at Hallmark Aviation Services?
Proficient in all Baggage Service related functionality
- In depth knowledge of WorldTracer (W/T) to include creating, amending, and closing AHL, DPR, OHD files
- Performs daily proactive/reactive communication with passengers
- Clear expedited and left behind baggage through US Customs and sets up local and FedEx deliveries
- Maintain inventory of OHD baggage
- Register lost and found items in W/T, maintain documentation and follow-up with passengers
- Sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage
- Send W/T forwarding messages for all bags that are being expedited from the port
- Respond timely to emails, telexes, and phone calls
