Production Support Specialist

Primary Skills

.net, production sup..

Secondary Skills

ETL processes, SQL

Locations: GEORGIA, ATLANTA

ILLINOIS, CHICAGO

INDIANA, INDIANAPOLIS

VIRGINIA ,RICHMOND

VIRGINIA, NORFOLK

Job Description

The Opportunity:

· Investigate and resolve defects reported by clients in a timely and efficient manner.

· Collaborate with cross-functional teams to identify the root cause of defects and implement solutions.

· Document resolution steps and maintain logs for future reference and process improvement.

· Perform in-depth analysis and categorization of reported incidents or defects.

· Identify patterns or recurring issues to escalate appropriately to development or support teams.

· Act as the initial point of contact for high-priority issues, ensuring they are routed correctly for resolution.

· Assign identified defects to the appropriate team or individual based on expertise and workload.

· Ensure defects are prioritized according to business impact and urgency.

· Follow up with assignees to ensure timely resolution and communicate updates to stakeholders.

· Handle time-sensitive development tasks, such as creating scripts, fixing minor bugs, or implementing small features.

· Work closely with development and testing teams to ensure high-quality deliverables.

· Ensure compliance with coding standards and deployment procedures.

· Troubleshoot and resolve issues related to loading provider and member data into systems.

· Perform manual data loads and validations as needed to support client operations.

· Coordinate with data management teams to address inconsistencies or errors in the data load process.

· Update and maintain configuration settings for provider and member data within the system.

· Ensure configuration changes align with business requirements and are thoroughly tested before deployment.

· Provide support for configuration-related issues and collaborate with stakeholders to resolve them.

What You Need:

· Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

· 3 years of experience in a technical support, production support, or software development role.

· Proven experience in defect resolution, issue triage, and incident management within a technology-driven environment.

· Hands-on experience working with provider and member data systems, ETL processes, and manual data handling tasks.

· Proficiency in SQL and database management for troubleshooting data load issues and performing manual loads.

· Hands on experience with development framework (e.g .Net) for handling urgent development tasks..

· Strong understanding of software development lifecycles (SDLC), Agile methodologies, and configuration management.

· Excellent root cause analysis and advanced triage skills for resolving complex technical issues.

· Experience in handling provider and member data configuration in healthcare or insurance domains.

· Experience working directly with clients to address and resolve defects and data-related issues.

· Proven ability to prioritize and manage multiple responsibilities under tight deadlines.

Desirable Skills:

· Experience working directly with clients to address and resolve defects and data-related issues.

· Proven ability to prioritize and manage multiple responsibilities under tight deadlines.

· Familiarity with defect tracking and project management tools like JIRA, Azure DevOps, or equivalent.

· Knowledge of process optimization and change management methodologies