What are the responsibilities and job description for the Production Support Specialist position at Siri InfoSolutions Inc?
Job Description
Job Description
Title : Production Support Specialist L2
Location : Kennesaw, GA
Job Type : Fulltime
Job Description :
- 3 years of experience in Level 2 Production Support or similar role.
- Proficient in incident management, root cause analysis, and problem resolution.
- Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience.
- Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders.
- Experience using monitoring and reporting tools to extract information and analyze logs.
- Splunk, SQL, Java.
- Data Warehouse.
- ESQ.
- Familiarity with several ticketing systems such as Remedy and ServiceNow.
- Create and maintain detailed documentation of processes to improve team efficiency.
- Ability to collaborate with external vendors, such Visa, Mastercard, TCH, EWS, and Fiserv.
- Propose changes and enhancement to tools to reduce manual task.
- Support the deployment of application updates, patches, and changes.
- Shift Flexibility requiring weekend coverage.
Responsibilities :
Thanks
Satya Singh
Sr. Technical Recruiter
D : 8482098292 | Email : satya.singh@synchronycorp.com
Synchrony Corp Inc.
