Production Support Specialist

Job Description

Job Description

Title : Production Support Specialist L2

Location : Kennesaw, GA

Job Type : Fulltime

Job Description :

• 3 years of experience in Level 2 Production Support or similar role.
• Proficient in incident management, root cause analysis, and problem resolution.
• Ability to lead and drive production triage calls to restoral understanding customer impacts and the customers experience.
• Strong verbal and written communication skills with an ability to articulate impacts to key stakeholders.
• Experience using monitoring and reporting tools to extract information and analyze logs.
• Splunk, SQL, Java.
• Data Warehouse.
• ESQ.
• Familiarity with several ticketing systems such as Remedy and ServiceNow.
• Create and maintain detailed documentation of processes to improve team efficiency.
• Ability to collaborate with external vendors, such Visa, Mastercard, TCH, EWS, and Fiserv.
• Propose changes and enhancement to tools to reduce manual task.
• Support the deployment of application updates, patches, and changes.
• Shift Flexibility requiring weekend coverage.

Responsibilities :

Thanks

Satya Singh

Sr. Technical Recruiter

D : 8482098292 | Email : satya.singh@synchronycorp.com

Synchrony Corp Inc.