Salesforce Business Analyst

Key Responsibilities:

• Work closely with business stakeholders to gather, analyze, and document requirements for Salesforce solutions.
• Translate business needs into functional and technical specifications.
• Support the design and implementation of Salesforce configurations, workflows, reports, dashboards, and custom features.
• Collaborate with Salesforce administrators, developers, and cross-functional teams to ensure effective solution delivery.
• Conduct user acceptance testing (UAT) and ensure quality assurance of delivered solutions.
• Create detailed process documentation, user guides, and training materials.
• Monitor system usage and performance, and recommend enhancements based on data insights.
• Stay updated with Salesforce releases and features, advising the team on potential improvements.

Qualifications:

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• 3 years of experience as a Business Analyst, preferably with a focus on Salesforce.
• Strong understanding of Salesforce Sales Cloud, Service Cloud, and platform capabilities.
• Experience with data analysis, process mapping, and CRM optimization.
• Ability to write clear user stories, process flows, and functional specs.
• Proficient with tools like Jira, Confluence, Lucidchart, or Visio.
• Salesforce Administrator or Business Analyst Certification (preferred).