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Sr Genesys Cloud CX Developer

Hallmark Global Solutions Ltd
Buffalo, NY Full Time
POSTED ON 1/10/2025
AVAILABLE BEFORE 2/9/2025

Title: Sr Genesys Cloud CX Developer

Location: Buffalo, NY

Duration: 6 Contract to Hire


Job Description:

  • Developing inbound call flows using data inputs ,data actions and Genesys Cloud API.
  • Developing in queue flow ,outbound flow, email, and chat.
  • Script development for screen pop and updating the script in call flows before transferring.
  • 5 to 10 years of Voice and Omnichannel experience required.
  • Jira users.
  • Agile experienced. Providing Business As Usual IVR call flow change support. New call flow build support. Mentoring/Coaching others team members.
  • Elevated troubleshooting experience.

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