What are the responsibilities and job description for the Mid to Sr Genesys Cloud CX Developer position at Shiro Technologies?
Job Details
5 to 10 years of Voice and Omnichannel experience required. Jira users. Agile experienced. Providing Business As Usual IVR call flow change support.
New call flow build support. Mentoring/Coaching others team members. Elevated troubleshooting experience.
With mandate- genesys purecloud experience
5 plus years experience with non-voice Genesys Contact Center developer experience with predictive routing, engagements, so-browse, screen sharing, and/or agent assist development experienced. Nice to have Visio call flow design experienced reading and creating.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
