What are the responsibilities and job description for the Account Management Representative position at Hallstar?
Hallstar's Culture
Hallstar Industrial prides itself on its entrepreneurial spirit, respect for others, and dedication to continuous learning. Our collaborative environment encourages employees to share ideas, take calculated risks, and strive for excellence.
About the Position
We seek a Client Service Liaison to join our growing team. As a vital link between customers and our supply chain team, you will play a pivotal role in ensuring seamless interactions, resolving issues promptly, and driving customer satisfaction.
Key Responsibilities
- Act as a single point of contact for customers, responding to queries and concerns in a timely and professional manner.
- Cooperate with internal teams to resolve order discrepancies, shipping issues, and other customer-related matters.
- Communicate effectively with customers to gather feedback, identify areas for improvement, and implement changes.
- Participate in cross-functional initiatives to enhance the overall customer experience and drive business growth.
Requirements
- Outstanding communication and interpersonal skills, with a talent for building trust and rapport with customers.
- Strategic thinker with a keen eye for detail, able to analyze complex situations and develop effective solutions.
- Results-driven professional with a customer-centric mindset, prioritizing customer needs above all else.
- Adaptable and flexible, with a demonstrated ability to navigate ambiguous situations and collaborate with diverse stakeholders.
Preferred Qualifications
A Bachelor's Degree in Business Administration or related field with 1-2 years of Client Service experience is preferred. International customer service experience is a significant asset.
