Manager, Custom Sales

ABOUT US

WE'VE GOT BIG DREAMS

Feeling confident your baby will sleep safely is everything.

That's why we design products that take the guesswork out of safe sleep.

To date, HALO has helped over 20 million babies (and parents) rest easier.

We strive to make safe sleep easier and more accessible, reassuring parents and caretakers around the world.

Headquartered in New York City with over 65 employees, Halo Dream, Inc. is a privately-held, global baby care company comprised of industry-leading brands, HALO® and aden anais™, each with a strong history of innovation and growth.

TITLE: Manager, Custom Sales

REPORTS TO: General Manager, Hospital

PRIMARY LOCATION: New York Metro Area (primarily virtual, but some in person meetings required)

The HALO division of Halo Dream is seeking a dynamic and confident professional with proven success in custom sales to join our team as a Custom Sales Manager. In this role, you will be instrumental in driving significant growth in custom logo swaddle orders by refining order management processes, boosting customer engagement, and enhancing design quality. Your mission will be to increase revenue and solidify our market presence by delivering outstanding custom products that not only meet but exceed customer expectations, while building strong brand loyalty for HALO. The ideal candidate will have a demonstrated history of success in sales or account management, showcasing their ability to achieve high customer renewal rates.

Key Accountabilities:

• Manage the custom logo business for new & existing accounts
• Develop new opportunities to expand the business into new channels.
• Oversee the processing of all custom swaddle orders from start to finish.
• Ensure accurate entry of custom designs and specifications in our order management system.
• Monitor and track the status of custom orders to ensure timely production & delivery.
• Communicate effectively with customers to confirm design details, address inquiries, and resolve any issues that arise.
• Review design proofs and make necessary adjustments to meet customer specifications.
• Maintain accurate records of all custom orders, including design details, customer interactions, and order status.
• Identify and recommend improvements to streamline the order fulfillment process.
• Implement best practices to enhance customer satisfaction and operational efficiency.

Desired Qualifications:

• 4-6 years of experience working in a custom sales, sales operations or customer service role
• Proven experience building strong customer relationships and revenue growth
• Ability to work within a CRM (Hubspot preferred)
• Proficiency with Microsoft Office
• Customer first attitude focused on satisfaction
• Ability to work independently in a lean organization: detail-oriented, self-starter, curious, hands-on
• Strong written and verbal communication skills with a variety of individuals and audiences
• Skilled in problem solving, prioritizing, organizing and managing multiple projects
• Prior experience working with hospitals, distributors, non-profit organizations a plus
• “Win together” mentality and ability to work collaboratively cross-functionally

Halo Dream, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary ranges are based on paying competitively for our size and industry, and are one part of our compensation package, which also includes a comprehensive set of benefits and incentive plan. The annual base salary hiring range for this position is $70,000-$75,000, but the final compensation offer will ultimately be based on the candidate's location, skill level and experience.