What are the responsibilities and job description for the Healthcare Operations Manager, East Coast position at HALO Precision Diagnostics?
Saving Lives with Early Detection
At HALO Diagnostics (HALO Dx), we recognize every patient is unique. Our focus is early detection and precision-focused healthcare preventing and conquering the top health diseases that have a geometric impact on patient outcomes. We can provide our patients with specialized care for their needs.
Join us as an Operations Manager. This position plays a pivotal role in collaborating with our partner clinical team and training our multi-site Patient Navigators to successfully educate patients on the benefits of genetic testing and early detection.
Responsibilities:
Management: You will manage a team of 10 nonexempt employees who are navigating patients daily in various locations throughout the east coast
Champion Patient Care: You will be an advocate for our patients by leading a team of dedicated patient navigators who are the frontline for our patients' care experience in imaging centers across the east coast
Operational Excellence: You will refine site operations to ensure smooth healthcare patient flow and provide exceptional customer service while interfacing with our partner Site Manager.
Invest in People: You will help develop and train your team of patient navigators on best practices to ensure they have the knowledge and skills to excel. You'll also play a key role in launching and ensuring the success of new imaging center partnerships on the east coast
Day to Day: You will monitor attendance and employees' performance and initiate disciplinary procedures when appropriate. You will complete all orientation, expectations and annual evaluations for your team. You will be responsible for signoff on employee time sheets, and coordination of time off with your team. You will act as liaison between the account manager, national training team, and leadership.
Travel: This is a remote position must be flexibility in local travel a minimum of 50% of workdays.
Specific skills:
At HALO Diagnostics (HALO Dx), we recognize every patient is unique. Our focus is early detection and precision-focused healthcare preventing and conquering the top health diseases that have a geometric impact on patient outcomes. We can provide our patients with specialized care for their needs.
Join us as an Operations Manager. This position plays a pivotal role in collaborating with our partner clinical team and training our multi-site Patient Navigators to successfully educate patients on the benefits of genetic testing and early detection.
Responsibilities:
Management: You will manage a team of 10 nonexempt employees who are navigating patients daily in various locations throughout the east coast
Champion Patient Care: You will be an advocate for our patients by leading a team of dedicated patient navigators who are the frontline for our patients' care experience in imaging centers across the east coast
Operational Excellence: You will refine site operations to ensure smooth healthcare patient flow and provide exceptional customer service while interfacing with our partner Site Manager.
Invest in People: You will help develop and train your team of patient navigators on best practices to ensure they have the knowledge and skills to excel. You'll also play a key role in launching and ensuring the success of new imaging center partnerships on the east coast
Day to Day: You will monitor attendance and employees' performance and initiate disciplinary procedures when appropriate. You will complete all orientation, expectations and annual evaluations for your team. You will be responsible for signoff on employee time sheets, and coordination of time off with your team. You will act as liaison between the account manager, national training team, and leadership.
Travel: This is a remote position must be flexibility in local travel a minimum of 50% of workdays.
Specific skills:
- Experience working in a heath care facility
- Experience managing nonexempt / hourly employees
- Knowledge of HIPPA laws
- Ability to travel 50% of the time
- 5 years of managing in a healthcare facility
- Must have a working knowledge of Microsoft Office, Excel
- Must be flexible
