What are the responsibilities and job description for the Supply Chain Liaison position at Halocarbon?
As a Service Quality Director at Halocarbon, youll have the opportunity to lead our Customer Service team and drive business growth through exceptional customer experiences. With a proven track record of success in a customer-facing role, youll be responsible for developing and implementing strategies to improve customer satisfaction and loyalty.
About the Role
This position requires strong leadership skills, excellent communication abilities, and a passion for delivering results. Youll work closely with our Vice President of Supply Chain to ensure seamless execution of our business strategies and make data-driven decisions to drive business growth.
Main Responsibilities:
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with cross-functional teams to identify areas for process improvements
- Provide training and coaching to customer-facing staff on product knowledge and sales techniques
- Monitor and analyze customer feedback to inform business decisions
Requirements:
- Proven track record of success in a customer-facing role or function
- Strong analytical and problem-solving skills, with ability to work in a fast-paced environment
- Excellent communication and interpersonal skills, with ability to build strong relationships with colleagues and stakeholders
