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Plumbing Dispatcher

Haltex Plumbing, LLC
Denton, TX Full Time
POSTED ON 2/20/2025
AVAILABLE BEFORE 5/19/2025

Haltex Plumbing, LLC is seeking a qualified Plumbing Dispatcher in Denton, TX. This role involves answering phones, assisting clients, scheduling service calls, and dispatching technicians to ensure efficient scheduling and client satisfaction. The dispatcher will work closely with plumbers to ensure timely service and manage the dispatch board to optimize field personnel utilization.

Job Responsibilities :

  • Efficiently schedule calls to maximize productivity and revenue.
  • Proactively notify clients of any schedule changes.
  • Reschedule appointments as needed to accommodate client needs.
  • Ensure plumbers remain on assigned jobs when possible.
  • Adhere to dispatching protocols, matching the right plumber to the right job based on technical skills and maximizing service and revenue opportunities.
  • Order materials.
  • Assist in preparing proposals.
  • Pull permits when necessary.
  • Share responsibility for ensuring plumbers arrive at appointments on time.
  • Provide excellent customer service.
  • Gather necessary details when scheduling service appointments.
  • Utilize computer programs effectively for efficient job management.
  • Complete assigned tasks accurately and promptly.
  • Perform additional related duties as needed.

Job Requirements :

  • High School Diploma or equivalent.
  • Excellent written, verbal, communication, and organizational skills.
  • Exceptional telephone skills.
  • Proficiency in multitasking.
  • Proficiency in relevant computer applications.
  • Excellent customer service skills.
  • 2-4 years of related dispatching / scheduling experience preferred.
  • Prior customer service experience preferred.
  • Salary : $18 - $20

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