What are the responsibilities and job description for the Technical Support Specialist position at HAMADEH EDUCATIONAL SERVICES, INC?
Hamadeh Educational Services (HES) is seeking a Technical Support Specialist to join our team! You will be responsible for the maintenance, operations, and care of the school’s technology network working with the HES Technology Department. Working with staff and students, the Technical Support Specialist resolves issues and provides assistance to those experiencing technical, hardware, and software system issues.
Academy Mission:
The Academies mission is to provide their students with a quality education that focuses on a core curriculum and international cultures including the study of language. The academies provide an education of the whole child by integrating different diverse cultural and ethnic backgrounds to their college-preparatory program serving families in the Greater Detroit area.
Responsibilities:
- Install and configure computer systems and applications within the school and/or district
- Respond to staff and student inquiries and assist in troubleshooting and resolving challenges
- Actively update, maintain, and monitor all aspects of computer networks
- Resolve technical issues related to network interruptions
- Maintain a working log detailed all required system updates, as well as the date of completion
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Evaluate system potential through assessing compatibility of new programs with existing programs
- Maintain system functionality by testing computer components
Requirements:
- Bachelor’s Degree within the Informational Technology field preferred
- Must be computer literate and proficient in the use of Microsoft office software
- Knowledge of the Arabic language preferred
- Must have excellent oral, written, and interpersonal communication skills
- Experience working in culturally diverse setting
- Ability to work independently and within a team environment
- Flexible, open-minded, self-driven team member
