Technical Support Specialist - 25-70205

This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.

Responsibilities:

• Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.
• Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
• Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
• Serve as technical experts providing support to other technicians.
• Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
• Administers and implements automated data processing systems and computer application programs.
• Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components.
• Provide planning, design, and implementation of computer hardware, software, and network components.
• Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in department.
• Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
• Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.
• Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
• Maintains records and prepares reports and correspondence related to the work.
• Maintain, administer and support remote application and file servers, network operating systems and local area networks in partnership with other areas of IT department.
• Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
• Administer network groups, users and rights associations.
• Monitor and maintain local server back-up systems.
• Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
• Setup, support, test and troubleshoot print servers.
• On-site support for installation of Telecommunication hardware.
• Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers.
• Other duties as assigned. Including local database administration, enforcing security standards, and virus/spyware remediation. Pursuing technical training and specialized client training in order to service all agency clients within a service area.
• Provide for the updating of patches and virus repair.
• Seek out and attend relevant technical training.
• Attend special training sessions required by client sites to provide complete IT service.
• Carry out the directives of Management in support of providing customer service.

Education/Experience Requirements - Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years of experience as an Information Technology Student Assistant may be substituted for the education requirement

The hourly range for roles of this nature are $25.00 to $45.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.