What are the responsibilities and job description for the Patient Care Coordinator - Full Time position at Hamakua Health Center Inc?
Job Description
Job Description
The following duties are typical for the Patient Care Coordinator. Incumbents may not perform all of the listed duties and / or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Care coordination :
Ensures Hamakua-Kohala Health is providing high quality care services.
Assists patient through the healthcare system by acting as a patient advocate and navigator.
Works in collaboration with providers and nursing staff, patients and their families to :
Promote timely access to appropriate care
Increase utilization of preventive care
Reduce emergency room utilization and hospital readmission
Connect patients to relevant community resources.
Facilitate transition from emergency room and hospitalization to follow up appointment at Hamakua-Kohala Health.
Manages databases of assigned insurance carriers to identify existing care gaps and promote patient compliance.
Participates as part of the team for data collection, health outcomes reporting, clinical audits, identification of gaps in care, and programmatic evaluation related to Care Coordination.
Participates in Patient-Centered Medical Home quality improvement initiatives.
EDUCATION, EXPERIENCE & QUALIFICATION GUIDELINES
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.
High school graduate or equivalent. Must possess extraordinary customer service skills. Must have excellent organizational skills and ability to multi-task. Must be able to use a computer, type and comprehend computer logic.
Performance Requirements
Courteous, honest and professional at all times.
Able to communicate and relate well with medical staff, clinical support staff and other HKH employees.
Self-disciplined, energetic, passionate, and innovative.
A team player.
Highly organized and well-developed oral and written communication skills.
Ability to work effectively with different types of people.
Maintains a positive and helpful demeanor.
Ability to maintain confidentiality and patient privacy.
Able to provide innovative input into the development of the clinic and its processes.
Maintains appropriate licensure and certification including meeting and / or exceeding CME requirements.
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