What are the responsibilities and job description for the FFA/ISFC/Adoptions Administrative Assistant position at HAMBURGER HOME INC?
Job Details
Description
Aviva Family and Children’s Services Mission Statement
Aviva believes every child and every family in our Los Angeles community deserves the chance for a brighter future. We provide compassionate support, therapeutic services, and guidance to at-risk children and families.
Job Summary
Under the direction of the Director of Foster Family Adoptions/Intensive Service Foster Care, the FFA/ISFC/Adoptions Administrative Assistant answers and fields incoming calls, greets visitors and maintains various files and databases. The FFA/ISFC/Adoptions Administrative Assistant provides support in the day to day activities of the FFA department.
Essential Functions
The FFA/ISFC/Adoption Administrative Assistant performs the following essential functions:
- Answer and direct incoming calls to appropriate staff or take messages as needed
- Provide Spanish interpretation as needed
- Cover Aviva’s main reception phone as needed
- Field intake calls and coordinate possible placement with assistance of the social worker
- Send out daily vacancy list
- Maintain relationships with DCFS TA’s and CSWs
- Create and/or maintain program databases and files such as:
- FFA recruitment/FFCS/Web App
- Extended Reach database
- Foster parents
- Training
- Foster children
- Livescan documents
- Copies of department related documents
- Greet visitors of department and directs them to the appropriate staff
- Provide Department of Children and Family Services with a monthly FFA report
- Provide Revenue Enhancement with notifications or certifications and de-certifications
- Provide Aviva Accounting Department record of payments for foster parents, census report and FFA status report
- Provides supplementary assistance to staff including uploading and mailing documents, coordinate trainings, and preparing office for meetings/events
- Sensitive and responsive to the cultural differences among the agency’s client population
- Works to promote and support justice, equity, diversity, and inclusion at all levels in the organization.
- Works to promote a trauma-informed work environment.
- Actively participate in the quality improvement project
The FFA/ISFC/Adoptions Administrative Assistant will take on special projects or additional duties as assigned by the Director of FFA/ISFC and/or the AVP of Foster & Adoption.
Qualifications
Competency Requirements
-Ability to speak, read, write and understand English
-Ability to effectively communicate in Spanish
-Ability to assess appropriate matches for potential placements
-Ability to determine appropriate course of action based on nature of incoming call
-Ability to multi-task
-Ability to effectively communicate and interact with others
-Knowledge of Title XXII regulations
-Knowledge of foster program’s operations
-Skilled in using basic office machinery (i.e., computer, phone, fax, scanner)
-Must have excellent oral communication skills
Education and Experience
-High School diploma
-Minimum 2 years of experience in FFA is preferred
-Experience working in an office environment required
Certifications/Licenses
-Valid CA driver’s license
Additional Requirements
-Tuberculosis clearance
-Department of Justice/Fingerprint clearance
-Satisfactory completion of health screening
-Proof of legal eligibility to work in the United States
-Satisfactory driving record
Salary : $20 - $22
