What are the responsibilities and job description for the Tier 2 Technician position at Hamilton Barnes?
Job Details
Our client, a leading Managed Service Provider (MSP) in the Memphis, TN area, is seeking a skilled and motivated Level 2 Support Technician to join their growing team. This is a remote position, but the ideal candidate must be able to travel to client sites within the Memphis, TN area around 25% travel. As an MSP, my client supports a wide range of industries and are looking for a technician with solid troubleshooting skills and hands-on experience with networks, servers, and other IT infrastructure.
Responsibilities:
- Provide Level 2 troubleshooting and support for client environments, including network, server, and workstation issues.
- Network Troubleshooting: Diagnose and resolve network-related issues such as connectivity problems, routing issues, and configuration errors (TCP/IP, DNS, DHCP, etc.).
- Server Management: Assist in the management, maintenance, and troubleshooting of Windows and Linux servers, including Active Directory, Group Policy, Exchange, and other core server applications.
- Remote Monitoring & Management (RMM): Use RMM tools to monitor client systems, ensuring systems are up-to-date, secure, and functioning properly.
- Backup & Disaster Recovery: Ensure clients' data is securely backed up and assist with disaster recovery tasks when necessary.
- Client Communication: Maintain professional communication with clients regarding the status of issues, next steps, and resolution timelines.
Skills Needed:
- Strong understanding of TCP/IP, DNS, DHCP, VPN, and related network protocols.
- Experience with Windows Server (2012/2016/2019), Active Directory, and Office 365 environments.
- Familiarity with VMware or Hyper-V, as well as basic virtualization and cloud concepts.
- Experience with backup solutions and disaster recovery practices.
- Cisco Meraki Configuration & Troubleshooting Experience
Benefits:
- Flexible work-from-home setup
- Health, dental, and vision insurance
- Unlimited Paid time off (PTO)
- Ongoing professional development and training opportunities
- Mileage reimbursement for on-site travel
- 401K Match Program
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
