Outreach Navigator

Description

Position Summary           

The Outreach Navigator will support outreach and enrollment activities. The Navigator will attend and coordinate outreach events and provide one-on-one navigation assistance to enroll and renew eligible children and parents in available health care coverage.

General responsibilities

• Provide enrollment assistance (including but not limited to completing coverage applications, gathering the required documentation and troubleshooting the enrollment process) for uninsured children and adults to access health insurance.
• Develop and attend community events to promote insurance coverage options and the mission and health care services of the organization.
• Develop collaborative efforts with community organizations.
• Distribute outreach and health care materials to patients, community members, partner organizations and businesses to build coverage option awareness and HCHN brand awareness.
• Collaborate with local organizations to build awareness of coverage options, spur enrollment and build referral linkages.
• Assist in the development and implementation of organizational outreach and enrollment initiatives.
• Participate in various task forces or committees addressing program needs.
• Participates in health fairs, and other community projects with the goal of increasing awareness of our programs and services.
• Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
• Accurately provide required reporting to track goal achievement and client satisfaction.
• Other duties as assigned.

Qualifications

Education and/or Experience

Required:

• Associate degree and a minimum of two (2) years of experience working with outreach programs.

Preferred:

• Bachelor’s Degree and a minimum of one (1) year previous experience working with outreach programs, program development, or public relations.
• Clinical skills and certification to perform basic clinical procedures.

OR

• An equivalent combination of education and experience sufficient  to successfully perform the essential duties of the job as listed above.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to engage diverse populations in community and clinical settings.
• Ability to maintain confidentiality in all matters.
• Ability to communicate with patients to resolve issues.
• Must understand this position requires weekend and evening work hours.
• Must be team oriented, trustworthy and reliable.
• Flexible, with the ability to work independently and with minimal guidance.  
• Strong oral and written communication and presentational skills.
• Excellent interpersonal and customer service skills, to effectively and    tactfully deal with a diverse group of patients, staff, customers, and community groups.
• Must be able to travel with use of a personal vehicle.
• Must be able to transport supplies and materials to events.
• Must possess the ability to read and interpret documents.
• Must possess the ability to write routine reports and correspondence.
• Must possess the ability to speak effectively before groups and actively engage the general public in outreach situations.
• Must possess the ability to interact respectfully with diverse cultural and socio-economic populations.
• General computer proficiency.

Language Skills 

• English
• Bi-lingual in Spanish is a bonus

Physical Demands           

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee frequently is required to stand, walk, sit; use hands; reach with hands and arms; and stoop, kneel, or crouch. 
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision requirements include the ability to see at close range.
• On occasion, will require more than 40 hours per week to perform the essential duties of the position.
• At times, may require working weekends and evenings.
• Fine hand manipulation (keyboarding).
• Travel between sites using own vehicle.

Work Environment          

Work is partially performed (20%) in an office environment. Eighty percent (80%) will be spent performing in-field outreach and enrollment assistance activities. Duties will require travel throughout the health organization’s service area. Travel expenses will be reimbursed.