Demo

Eligibility Technician

Hamilton County, Ohio
Cincinnati, OH Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 5/8/2025

Eligibility Technician (LEP Eligibility Technician) (4142-12)

Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer and a recovery friendly workplace.

Highly Competitive Employee Benefits Package and Generous Paid Time Off

11 Paid Holidays, Immediately Begin with 40 hours Paid Vacation if No Prior Service.

Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option.

Highly Competitive and Comprehensive Benefits Package : Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Paid Parental Leave, Public Service Loan Forgiveness Eligibility, Commuter Stipend or Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More!

DEADLINE TO APPLY : Open Until Filled

WORK LOCATION : 222 E. Central Pkwy

Cincinnati, Ohio 45214

WORK HOURS : 40 hours per week

Potential for Hybrid Remote Work Schedule)

Starting Hourly Salary : $20.60

NOTE : Applicants for positions with Hamilton County Job and Family Services are subject to background screening in accordance with the document : "Offenses that May Disqualify Candidates for Employment." Convictions from this list may disqualify a candidate for employment with HCJFS.

Applicants for Children's Services positions cannot provide foster care for children in the custody of Hamilton County.

REQUIREMENTS (EDUCATION, EXPERIENCE, LICENSURE, CERTIFICATION) :

  • Associate degree
  • OR the equivalent of an associate degree (at least ninety-four (94) quarter credit hours or the equivalent in semester / trimester hours) with at least one three (3) hours course in each of the following : interviewing, office / information technology, basic mathematics, public relations, communications and nine (9) credit hours in English which must include basic grammar, writing skills and composition or two (2) years experience in public contact work involving interviewing and collecting, organizing, analyzing and interpreting complex data; or equivalent.
  • All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills

JOB DUTIES (SUMMARY) :

REGULAR AND PUNCTUAL ATTENDANCE IS REQUIRED TO PERFORM THE FOLLOWING ESSENTIAL FUNCTIONS :

  • Interviews applicants / recipients to determine their eligibility for public assistance, including, but not limited to, Ohio Works First, Medicaid, nursing home, supplemental and emergency assistance, foster care, food, medical and financial assistance, through office, telephone or home visits; computes budgets; verifies all documentation submitted to support request for assistance in accordance with public assistance guidelines; approves or denies applications; explains to recipients their rights, income maintenance procedures and other available welfare services; refers applicants and recipients to other welfare units, community and / or government agencies when appropriate (i.e., child care, work activity programs, social services, Bureau of Employment Services, Social Security, etc); collects comprehensive and complete data and enters such into applicable state and local systems; processes changes to cases that occur in between interviews, including, but not limited to initiating sanctions, reviewing new hire, matches, adding individuals to case, process mail, etc. The employee may draw upon WIOA, TAND, CARES, FAET, or any other federal funding stream to perform these functions.
  • Receives and investigates complaints concerning lost, stolen or undelivered assistance checks; prepares and maintains case records regarding applicant / recipient eligibility status for assistance programs to include address changes; household composition, assistance needs, resources and income and other necessary entries; prepares notification letters informing recipients of suspension, reduction or termination of assistance; prepares and refers form to investigation unit to report cases of suspected fraud or over-issuance; processes CRISE alerts; assists applicants and recipients in completing assistance or hearing appeal forms; appears with client in hearings or prepares summaries and appears in hearings upon request; processes corrections in cases identified by quality control; answers routine inquiries either by telephone or correspondence; trouble shoots and / or resolves data systems inconsistencies; completes special data assignments
  • OTHER DUTIES AND RESPONSIBILITIES :

  • Performs other related duties as assigned.
  • Attends necessary training as required.
  • KNOWLEDGE, SKILLS AND ABILITIES : (

  • Indicates can be developed after employment)
  • Knowledge of : budgeting, human relations, office practices and procedures; agency policies and procedures

  • interviewing, community services.
  • Skill in : agency networked personal computer software and program operating systems.

    Ability to : carry out detailed but basic written and oral instructions; deal with problems involving several variables in a familiar context; apply principles to solve practical everyday problems; define problems, collect data, establish facts and draw valid conclusions, add, subtract, multiply and divide whole numbers; comprehend short sentences with basic, concrete vocabulary; maintain accurate records; gather, collate and classify information about data, people, or things, answer routine telephone inquiries from public; ability to operate within a teamwork approach to achieve unit goals.

    BACKGROUND CHECKS REQUIRED :

    Background checks consistent with requirements in OAC 5101 : 2-5-09 must be completed at employment and every ten years following, including but not limited to the following systems :

  • State Automated Child Welfare Information System (SACWIS)
  • State Child / Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
  • Ohio Bureau of Criminal Identification Investigation (BCI)
  • National Sex Offender Public website (WWW.NSOPW.Gov) Code 5101 : 2-5-09 must be conducted for each prospective employee
  • Salary : $21

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