What are the responsibilities and job description for the Event Services Manager position at Hamilton Hotel?
What will I be doing?
As Event Services Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
- Organize, plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Demonstrate knowledge of job systems, products, systems, and processes.
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs.
- Regular attendance.
What are we looking for?
- Minimum 1 Year of Hospitality Experience, related experience at manager level.
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems (Delphi, Opera)
- Excellent listening and problem solving skills
- Ability to exceed expectations of guests and team members
- Negotiating skills
Benefits
We are looking to hire the most highly qualified people and provide a competitive benefits package which include:
- Paid Parental Leave
- Health Insurance
- Dental Insurance
- Vision Insurance
- Vacation, Sick and Holiday Pay
- Company Basic Life Insurance
- Company paid Accidental Death & Dismemberment
- Company paid Short Term Disability
- Company paid Long term Disability
- 401k Retirement Plan
EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
