Overnight Guest Services Rep/Night Audit - Staybridge Suites Hotel

Overnight Guest Services Agent/Night Audit Greet and welcome guests, manage room assignments.   Checking guests in and out of the hotel, making sure that all pertinent information is obtained upon check-in, while upholding brand standards. Completing all duties of the Night Auditor - front desk checklist and reports. Completing reports and logs distributing the completed forms to the appropriate individuals. Responds promptly to guest inquiries, requests, and/or complaints in a timely professional manner. Records all requests and complaints on appropriate log in order to ensure follow up and communication to the management staff; never allows a guest to leave the hotel unsatisfied. Informing all guests of hotel services, such as: Breakfast Buffet hours, Social Happy Hour, wake up calls, check out, Posts all charges that come through the front desk, such as: Pantry Purchases, and postage, etc... Accepts and records payments for guests’ room charges and provides change. Responsible for maintaining front desk cash drawer and balancing accounts for each shift. Performs several daily Room Status Inquiry Reports to ensure registration cards are present with proper signature, name, and room number (if applicable.) We require that any applicants have prior customer service experience and a valid driver’s license.  *** Hotel and Night Audit experience a PLUS!!!  If you feel this position sounds like it may be a good fit for you, we would love for you to apply! We look forward to meeting you soon! Job Type: Full-time   Salary: $16.75 - $18.00 per hour Expected hours: 32-40 per week Hours: 11pm - 7am          2-3 nights a week              3:00pm - 11 pm    2-3 nights a week. Benefits: 401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveTuition reimbursementVision insurance Schedule: 8 hour shift Work setting:   In-person Ability to commute/relocate: Rochester, NY 14611: Reliably commute or planning to relocate before starting work (Required) Experience:    Hotel experience: 1 year (Preferred

Salary : $17 - $18