What are the responsibilities and job description for the Security Officer - Hilton Garden Inn Buffalo Downtown position at Hamister Group?
At the Hilton Garden Inn Buffalo Downtown, ensuring the safety of our Colleagues, Guests and Visitors is an integral part of our operations. As a Security Officer, your attentiveness, efficiency, and commitment will ensure our hotel remains a safe, enjoyable workplace and travel destination.
ESSENTIAL DUTIES AND RESPONSIBILITIES(Include the following, but are not limited to)
Provide excellent customer service and professionalism when dealing with guests and visitors
Treat all guests and co-workers with dignity and respect
Provide excellent telephone etiquette on all phone calls
Protect hotel property, guests, and staff
Respond to alarms and calls of distress
Perform first aid or CPR when needed
Act lawfully in direct defense of life or property
Guard against theft and maintain security
Observe signs of disorder and investigate disturbances
Patrol hotel interior, exterior, and perimeter
Stop suspicious people and ask for identification
Possess excellent oral and written communication skills
Possess detailed documentation skills
Report in detail any suspicious, criminal, or unusual incidents
Monitor and control access to hotel(s) entrances
Monitor fire alarm systems and CCTV monitors
Adhere to all company policies and procedures
CURRENT SHIFT OPPORTUNITIES
Friday, Saturday, Sunday - 8:00am to 4:00pm
Additional shifts may be available based upon the needs of the hotel
QUALIFICATIONS & EXPERIENCE
Possess a valid New York State Security Officer License
Basic computer skills, effectively communicate orally and in writing
Basic interview and interrogation skills
Ability to work without direct supervision
Physical ability to perform all security assignments
Ability to remain calm and make sound judgments in threatening situations
Ability to recognize and deal with suspicious behavior
Ability to recognize and deal with threats to hotel guests and staff
Salary : $18 - $20