What are the responsibilities and job description for the Front Desk Agent/ Member Concierge position at Hammer & Nails Grooming Shop for Guys- Uniontown?
About
Hammer & Nails is the future of Men’s Grooming and is your premier luxury destination for haircuts, shaves, hand and foot care, all in a relaxed man cave nirvana. Originally pitched on Shark Tank, Hammer & Nails was founded in 2013. Our company has doubled its locations and is rapidly expanding!
What we can offer you
- Make money right away with a guaranteed base wage!
- Opportunities for incentives.
- With a growing membership base you'll have recurring business.
- Career Advancement - we promote from within!
- Flexible Schedules.
- Ongoing Training.
- Provided Tools.
- A environment like no other
- Commissions
Specifically
- Fulltime and part time
- Flexible schedule but must be able to work some nights, weekends, and holidays. Occasional overtime may be required.
- Ability to work in a dynamic and fun shop environment.
- Maintain provided professional tools
- Well-developed interpersonal skills to communicate effectively to members, guests, supervisors, and staff.
Job Duties
- Perform grooming services for each member/guest.
- Uphold the standards of sanitation and sterilization as directed by law and the shop’s policies and procedures.
- Ensure a "white glove" standard of service is maintained during service and throughout the shop.
- Ensure members/guests feel welcome upon arrival for their appointments.
- Recommend upgraded/premium services and future visits as well as promote retail grooming products.
- Stock and maintain stations according to the shop’s operating procedures.
- Assist, when needed, with washing and folding all linens used in the shop.
- Arrive before starting the shift with time to prepare for the day.
- Maintain and increase knowledge of all service offerings and new products by attending in-house instruction, required continuing education courses, and new product promotions.
- Accomplish sales goals by leading guests to the membership options that best meet their needs whether services or product sales.
- Assist management and staff as needed.
- Provide the Exceptional Customer Experience.
- Understand the needs of members/guests to earn trust and maintain loyalty.
- Establish and maintain a positive working relationship with all staff members.
- Maintain a professional appearance and a positive attitude.
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Schedule:
- 4 hour shift
- 8 hour shift
- Holidays
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Tips
Work Location: In person
Salary : $13 - $15