What are the responsibilities and job description for the Front Desk - Member Concierge position at Hammer & Nails | Grooming Shop for Guys - Winter...?
Host - Member Sales Reception
Hammer & Nails Grooming Shop - Winter Garden
Hiring for Full-Time Positions
Sales experience required - 2 Years
We are looking for AWESOME, warm, outgoing, authentic, passionate and talented sales-driven "hosts with the most" to welcome guests and members to our grooming club.
Hammer & Nails Grooming for Guys - Winter Garden welcome our members and guests, assist with check-in, check out, make future appointments, all with a smile and charisma.
Position Description: Member Sales Concierge - Host
Do you tend to make friends everywhere you go?
Do you enjoy making your guests feel most welcomed and comfortable?
Are you proficient with scheduling appointments?
Would you like to work in a state-of-the-art, first-of-its-kind men's grooming lounge?
Job Duties:
- Reporting to Assistant Manager and Owners.
- Member Concierge responsibilities include offering a friendly welcome to all members/guests while facilitating a smooth transition between their arrival, service, and checkout.
- Accomplishing sales goals by leading guests to the membership options that best meet their needs
- Assisting management and staff as needed.
- Providing Shop Tours
Job Qualifications:
- Proficiency in communication, customer service, and sales skills is the required skill set for this position. This position requires a blend of organizational skills with an adept proficiency in people skills.
- Candidate must be sales driven while providing a consistent “white glove experience” to all clients, be outgoing, cheerful, engaging, energetic, resourceful, imaginative, goal-oriented, and believe in, promoting the established culture and mission.
Specifically:
- Able to work a minimum of 35 hours per week on a flexible schedule, including nights, weekends, and holidays. Occasional overtime may be required.
- Detail Oriented
- Ability to work in a dynamic and fun shop environment.
- Ability to prioritize and multitask.
- Well-developed interpersonal skills to communicate effectively to members, guests, supervisors, and staff
- Strong phone skills.
- Ability to read, digest and analyze various reports.
- Excellent mathematical skills to accurately compute and complete required functions including credit card and cash transactions.
- Strong computer knowledge.
- Developed salesperson skill set.
- Experience in the hospitality, salon, or cosmetology industry or luxury retail is a plus.
Market and Grow the Business:
- Support, assist, and at times drive the sales productivity requirements as established by management.
- Promote and sell memberships, services, and products, including recommending upgrades, additional services, and/or retail products which will enhance and improve the member/guest’s image and contribute to the member/guest’s satisfaction and experience.
Provide the Exceptional Customer Experience:
- Understand the needs of members/guests; handle and resolve customer service issues to earn trust and maintain loyalty.
- Give tours to new guests driving the customer experience.
- Communicate to the guest a clear understanding of pricing, memberships, and services.
- Establish and maintain a positive working relationship with staff members.
- Maintain a professional appearance and a positive attitude.
Complete Required Administrative Tasks:
- Greet members/guests during the check-in process.
- Promote and sell memberships and retail products.
- Set and confirm appointments.
- Perform a variety of tasks related to shopping operations, including but not limited to answering phones, stocking shelves, and maintaining all systems and technology.
- Ensure opening and closing procedures are followed.
- Ensure the cleanliness of the shop.
- Ensure information in the POS system is correct and up to date.
- Other duties and assignments as requested.
About Hammer & Nails Grooming for Guys Winter Garden:
Hammer & Nails is the future of Men’s Grooming and is your premier luxury destination for haircuts, shaves, hand and foot care, all in a relaxed man cave nirvana. Originally pitched on Shark Tank, Hammer & Nails was founded in 2013. Our company has doubled its locations and is rapidly expanding!
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
Ability to Relocate:
- Winter Garden, FL 34787: Relocate before starting work (Required)
Work Location: In person
Salary : $18