What are the responsibilities and job description for the Member Concierge - Front Desk position at Hammer & Nails | Grooming Shop for Guys -...?
At Hammer & Nails, we believe in providing the ultimate self-care experience for our guests in our premier destination, designed for men’s grooming services in a relaxed environment, specially made with your privacy and comfort in mind. Our members are at the heart of everything we do, and we’re looking for a dynamic, results-driven Member Concierge Superstar to join our team and help us grow!
Position Description: Member Concierge
What You’ll Do:
- Drive membership sales and exceed monthly targets
- Build and nurture strong relationships with prospective members
- Conduct exceptional sales tours keeping our standards as a franchise in mind
- Manage the sales pipeline from the clients first call to membership sign-up and then retention
- Collaborate with the team to create innovative strategies for growth
- Provide an exceptional customer service experience from the initial inquiry to post-sign-up follow-up
- Become a product/service expert and confidently address member needs
- Manage or CRM Tool/Software system in the most efficient way
- Maintain a positive, motivating attitude that reflects our company’s values
- Ensure opening and closing procedures are followed.
- Ensure the cleanliness of the shop.
- Ensure information in the POS system is correct and up to date.
- Other duties and assignments as requested
What We’re Looking For:
- Proven Sales Experience: At least 1 year of experience in sales, preferably in membership-based industries (fitness, self-care, wellness, education, entertainment, etc.)
- Exceptional Communication Skills: You’re confident on the phone, email, and in person, and you can connect with a wide range of people
- Goal-Oriented: You thrive in a target-driven environment and know how to exceed expectations
- Relationship Builder: You know how to connect with people, build trust, and create long-lasting relationships
- Self-Motivated: You’re driven, persistent, and always looking for new opportunities
- Positive Attitude: You bring energy and enthusiasm to everything you do, and your optimism is contagious
- Tech-Savvy: Comfortable using CRM tools, social media, and other digital platforms.
- Team Player: You work well with others, offering support and collaboration to meet company goals
- Availability: You are able to work a minimum of 30 hours per week on a flexible schedule, including evening and holidays. Weekend availability a MUST! Occasional overtime may be required.
About Hammer & Nails Grooming for Guys Oviedo:
Hammer & Nails is the future of Men’s Grooming and is your premier luxury destination for haircuts, shaves, hand and foot care, all in a relaxed man cave nirvana. Originally pitched on Shark Tank, Hammer & Nails was founded in 2013. Our company has doubled its locations and is rapidly expanding!
Job Type: Full-time
Pay: $14.00 - 17.00 per hour
Additional Commission Opportunity: Earn commissions on Retails & Membership sales
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekend
- Monday to Friday
Work Location: In person
Job Types: Full-time, Part-time
Pay: $14.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Nolensville, TN 37135 (Preferred)
Work Location: In person
Salary : $14 - $17
