What are the responsibilities and job description for the Online Customer Service Representative (Entry-Level) position at Hammerspace?
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as an Online Customer Service Representative. As the first point of contact for our customers, you will provide exceptional support and resolve issues in a timely and professional manner via phone, email, chat, or social media.
Responsibilities:
· Respond to customer inquiries and concerns in a friendly and courteous manner
· Resolve customer issues and complaints in a timely and professional manner
· Provide accurate information about products and services
· Utilize problem-solving skills to address customer concerns
· Meet or exceed customer satisfaction and performance metrics
· Work in a fast-paced environment and adapt to changing priorities
· Collaborate with internal teams to resolve customer issues
Requirements:
· High school diploma or equivalent required
· 0-1 year of customer service experience (previous experience in a call center or retail environment is a plus)
· Excellent communication and interpersonal skills
· Ability to work in a fast-paced environment and adapt to changing priorities
· Basic computer skills and ability to learn new software
· Reliable internet connection and dedicated workspace (for remote positions)
Working Conditions:
· Full-time or part-time positions available
· Remote or on-site work options (depending on the company)
· Flexible scheduling, including weekends and holidays (depending on the company)
