Private Club Restaurant Hostess/ Host

Job Title: Hostess

Location: Hammock Dunes Club, Palm Coast FL

Job Type: Part-Time

About Us: At Hammock Dunes Club, we provide a premier dining experience set within our exclusive golf course community. Our restaurant offers an elegant and welcoming atmosphere where members and their guests can enjoy exceptional cuisine and impeccable service. We are seeking a friendly and organized Hostess to be the first point of contact for our diners, ensuring a seamless and enjoyable experience from arrival to departure.

Job Summary: As a Hostess at Hammock Dunes Club you will be responsible for managing the front-of-house operations, including greeting and seating guests, handling reservations, and providing outstanding customer service. Your role is crucial in creating a positive first impression and ensuring that every guest's dining experience begins on the right note.

Key Responsibilities:

• Guest Reception:

  • Greet guests warmly and professionally as they arrive at the restaurant.
  • Manage guest seating and waitlists, ensuring efficient and timely seating based on reservations and availability.
  • Answer phone calls and manage reservations, providing accurate wait times and accommodating special requests when possible.

• Customer Service:

  • Provide excellent service by addressing guest inquiries, managing special requests, and resolving any issues that arise promptly and professionally.
  • Maintain a friendly and approachable demeanor, ensuring all guests feel welcome and valued.

• Operational Duties:

  • Maintain an organized and clean host stand and dining area.
  • Coordinate with the serving staff and management to ensure smooth communication and efficient service.
  • Monitor dining room activity to ensure a steady flow of guests and assist with any guest-related needs.

• Administrative Tasks:

  • Keep accurate records of reservations, guest preferences, and special requests.
  • Assist with managing the restaurant's reservation system and update guest information as necessary.

• Team Collaboration:

  • Work closely with servers, bussers, and management to ensure the restaurant operates smoothly.
  • Communicate any special guest needs or concerns to the appropriate team members.

Qualifications:

• Previous experience as a Hostess or in a customer service role, preferably in a high-end or private dining environment.
• Strong interpersonal and communication skills, with a focus on providing exceptional guest service.
• Ability to manage multiple tasks and remain organized in a fast-paced environment.
• Proficiency in using reservation systems and basic office equipment.
• Professional appearance and demeanor.
• Flexibility to work evenings, weekends, and holidays as needed.

Education & Certification:

• High school diploma or equivalent; additional hospitality or customer service training is a plus.

Benefits:

• Competitive hourly wage and tips.
• Health and wellness benefits (for full-time employees).
• Employee discounts on dining and club amenities.
• Opportunities for growth and development within the club.

Hammock Dunes Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.