What are the responsibilities and job description for the Customer Success Order Support position at Hammond Power Solutions?
Hammond Power Solutions Inc. is a global manufacturer headquartered in Guelph, Ontario, Canada. HPS has grown to become the leader in North America in the custom design and manufacture of dry type transformers. For the past century, HPS has grown to deliver electrical power solutions to global markets and provides solutions for complex applications like, mining, rectifier, drives, traction, wind, solar and many other electrical power applications. The world relies on HPS to continually conceive and produce state-of-the-art transformer technology. We currently have an opening for an Customer Success Order Entry, come grow with us!
Reporting to the North America Customer Success Manager, the Customer Success Order Support role manages the flow of customer orders and ensures that they are processed accurately and efficiently. This role supports various territories in North America and provides support to the Customer Success Specialists.
Key Responsibilities Include
Some Of The Benefits Of Working At Hammond
We are Great Place to Work Certified! Our people work hard for us—so we make sure our benefits work hard for them. Our equitable pay, benefits, and practices prioritize security, health, and well-being while sharing in our business success through variable pay programs and our Employee Stock Ownership Program.
Our core benefits focus on wellness, mental health, and financial security when employees need them the most, early career or getting ready for retirement. We also support work-life balance through flexible work schedules, paid time off, and leaves of absence. Employees and their families also have access to our confidential, best-in-class Employee and Family Assistance Program (EFAP).
We are committed to sustainable business practices and offer opportunities for our employees to support the communities where we live and work through our Hammond Giving Strategy.
#HP
Reporting to the North America Customer Success Manager, the Customer Success Order Support role manages the flow of customer orders and ensures that they are processed accurately and efficiently. This role supports various territories in North America and provides support to the Customer Success Specialists.
Key Responsibilities Include
- Order Entry
- Receives, reviews and processes Customer Purchase Orders
- Responsible for managing "Will Call" inbox for same day Customer Purchase orders
- Order Entry to Shipment
- Ensures efficient and accurate process flow from order entry to shipment (release shipments to warehouses, prints picks)
- Uses warehouse selection preference to ensure customer satisfaction while adhering to HPS policies and procedures
- Communicates with warehouses as required to ensure product availability and status of shipments.
- Support for Customer Success Specialists
- Assists in other minor clerical tasks when required, such as, credits and shipment tracking
- High school diploma or equivalent
- 1 experience in in customer service or a similar role, manufacturing sector
- Exceptional organizational skills with the ability to manage multiple tasks at once
- Proficient in Microsoft Office Suite and familiar with customer portals/systems. D365 an asset
Some Of The Benefits Of Working At Hammond
We are Great Place to Work Certified! Our people work hard for us—so we make sure our benefits work hard for them. Our equitable pay, benefits, and practices prioritize security, health, and well-being while sharing in our business success through variable pay programs and our Employee Stock Ownership Program.
Our core benefits focus on wellness, mental health, and financial security when employees need them the most, early career or getting ready for retirement. We also support work-life balance through flexible work schedules, paid time off, and leaves of absence. Employees and their families also have access to our confidential, best-in-class Employee and Family Assistance Program (EFAP).
We are committed to sustainable business practices and offer opportunities for our employees to support the communities where we live and work through our Hammond Giving Strategy.
#HP
