What are the responsibilities and job description for the Information Systems Program Coordinator position at Hampden County Sheriff's Office?
Are you a tech-savvy problem solver who loves building smart solutions and making systems run smoother than ever? If you're into programming, systems analysis, and working with a team that actually gets the importance of tech, then the Hampden County Sheriff's Office wants to hear from you! We're on the hunt for an Information Systems Program Coordinator—someone who knows how to dig into client-server based applications, build and tweak them as needed, and make sure everything is running like a well-oiled machine. You’ll be the go-to guru for software development and systems support, with a solid mix of hands-on coding and team collaboration.
Work Schedule: Monday – Friday, 8:00 AM – 4:00 PM
What You'll Be Doing:
- Designing, developing, testing, and maintaining custom software applications.
- Making sure all our systems play nice with our existing tech standards and architecture.
- Troubleshooting and solving software issues like a champ.
- Acting as the technical expert on systems you’ve helped build—you're the one others look to.
- Supporting our help desk team with the deeper tech stuff when users have questions or concerns.
- Leading software projects from concept to completion. You’re not just writing code—you’re driving progress.
- Building custom reports, forms, and solutions based on real user needs.
- Analyzing systems and data to figure out what needs to be done—and then doing it.
- Documenting what you create so others can understand, use, and build on it later.
- Collaborating with our IS&T team to keep everything working as it should.
- Taking on whatever tech-related tasks are needed by the Director of IT or designee.
What We're Looking For:
We want someone who's ...
- Energetic and motivated—this isn’t a sit-back-and-wait kind of role.
- Fluent in software programming and ready to dive into development.
- A creative thinker with great troubleshooting instincts.
- Comfortable working both solo and as part of a tech-savvy team.
- Confident communicating with everyone—from end users to fellow IT pros.
Benefits:
In addition to a very competitive salary, the position comes with first-rate health care coverage, dental options and paid time off. And if you're forward-thinking, the Commonwealth's pension retirement plan is outstanding.
Why Join Us?
At the Hampden County Sheriff's Office, we're not just running systems—we're building a safer, smarter environment where technology truly supports our mission. If you want your work to make a difference (and be appreciated), this is the place for you.
Sound like your kind of gig? Let’s talk. Apply today and help us shape the future of tech in public safety.
We know there are many paths to gaining experience, so if you’re motivated and can show you’ve got the skills—we’re ready to talk. The following qualifications list what we’re hoping you bring to the table:
REQUIREMENTS
- Bachelor’s degree in Computer Information Systems, Business, or a related field and at least 2 years of hands-on programming experience; or 3 to 5 years of real-world programming experience, even if your background is more non-traditional, such as a high school diploma plus lots of experience. (No degree? No problem—as long as you can prove you've got the skills and drive to do the work, we’re open to talking!)
- Solid experience working with multi-user computer systems in a client-server, networked environment.
- Familiarity with server-based databases like Oracle or Microsoft SQL Server, and experience using SQL, ODBC, Microsoft Access, Office, and other common Windows-based tools.
- Strong programming and systems analysis skills—you know how to break down problems, write clean code, and build efficient systems.
- Experience with event-driven programming languages like .NET (C#, VB.NET, etc.) in a Windows environment.
- You’re a natural problem-solver—you can troubleshoot issues and come up with solutions without breaking a sweat.
- Solid communication skills—both written and spoken. You can explain tech stuff to non-tech folks.
- A customer service mindset—you're helpful, patient, and solution-oriented when working with end users.
- Valid driver’s license.
- Known and accessible telephone number.
The Hampden County Sheriff’s Office is not your average law enforcement agency.
Behind the walls of our facilities in Western Massachusetts, our firm but fair approach to corrections has been emulated across the country and changed countless lives for the better. We provide empathy and opportunity to all who come under our care and custody with the aim of uplifting individuals and their families.
In the community, Sheriff Nick Cocchi’s ‘never say no’ attitude has evolved the field of community policing, bridging the divide between residents and unmet needs in our neighborhoods. You’ll find our dedicated staff in the parks, on the waterways, in our schools and on the streets to be a positive, proactive partner for the public good.
If you want to help make the world a better place, consider joining our team!
