What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton Arroyo Grande?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming environment. This role is essential in creating memorable experiences for our guests and maintaining the high standards of our establishment.
Duties
- Greet and check-in guests upon arrival, ensuring a smooth and efficient process.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Manage reservations using hotel management software and maintain accurate records.
- Address guest concerns or complaints promptly and professionally to ensure satisfaction.
- Assist with the check-out process, including processing payments and providing receipts.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with other departments to ensure seamless guest services.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
- Uphold guest relations by fostering a friendly atmosphere and anticipating guest needs.
Requirements
- Previous experience in hospitality or customer service roles is preferred.
- Strong communication skills with the ability to interact positively with guests from diverse backgrounds.
- Multilingual abilities are a plus, enhancing guest relations in a multicultural environment.
- Familiarity with hotel management software or property management systems is advantageous.
- Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail.
- Knowledge of local attractions and resort amenities to provide accurate information to guests.
- A commitment to delivering outstanding guest services in line with hospitality management standards.
Job Type: Part-time
Pay: $16.50 - $17.50 per hour
Expected hours: 6 – 24 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Evening shift
- Morning shift
Language:
- English (Required)
Ability to Commute:
- Arroyo Grande, CA 93420 (Required)
Work Location: In person
Salary : $17 - $18