What are the responsibilities and job description for the Guest Services Representative position at Hampton by Hilton Guntersville?
Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. This role is essential in providing exceptional hospitality and ensuring that our guests have a memorable experience during their stay. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to thrive in a fast-paced environment.
Duties
- Welcome and check in guests upon arrival, ensuring a smooth and pleasant experience.
- Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Manage reservations and perform night audit duties as required.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Uphold high standards of cleanliness and organization at the front desk area.
- Utilize phone etiquette to handle incoming calls effectively and courteously.
Experience
- Previous experience in hospitality or hotel management is preferred.
- Familiarity with guest services in a resort or hotel setting is advantageous.
- Strong phone etiquette skills to communicate effectively with guests.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Experience with night audit processes is beneficial but not mandatory.
- A commitment to providing excellent guest relations and maintaining high service standards is essential.
Join us as a Guest Service Agent where your passion for hospitality will shine, creating unforgettable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Guntersville, AL 35976 (Required)
Ability to Relocate:
- Guntersville, AL 35976: Relocate before starting work (Preferred)
Work Location: In person
Salary : $11 - $13