What are the responsibilities and job description for the Guest Services Representative position at Holiday Inn Express and Suites?
Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences for our guests. The ideal candidate will play a crucial role in ensuring guest satisfaction by managing front desk operations, handling guest inquiries, and maintaining a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for delivering outstanding service in a resort or hotel environment.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Front desk operations, including check-in and check-out processes.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Assist with reservations and modifications through phone calls and online systems.
- Conduct night audits as required to ensure accurate financial reporting.
- Address guest complaints or concerns promptly and effectively to ensure satisfaction.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Uphold high standards of phone etiquette while communicating with guests.
Qualifications
- Previous experience in hospitality or hotels is preferred.
- Familiarity with front desk operations in a resort or hotel setting is an advantage.
- Strong customer service skills with a focus on guest relations.
- Excellent verbal communication skills, including phone etiquette.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong organizational skills with attention to detail to manage multiple tasks effectively.
- A positive attitude and the ability to work well within a team environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Ability to Commute:
- Pell City, AL 35125 (Required)
Ability to Relocate:
- Pell City, AL 35125: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
