What are the responsibilities and job description for the Front Desk Supervisor/Manager on Duty position at Hampton by Hilton Lockport?
Job Summary
We are seeking a dedicated and experienced Front Desk Supervisor to oversee the daily operations of our front desk team in a dynamic hospitality environment. The ideal candidate will possess strong customer service skills, a passion for guest relations, and a background in hotel management. This role is essential in ensuring that all guests receive exceptional service from check-in to check-out while managing front desk staff and maintaining operational efficiency.
Responsibilities
- Supervise and coordinate the activities of front desk staff, ensuring high standards of guest service and satisfaction.
- Handle guest inquiries, complaints, and requests promptly and professionally to enhance their experience.
- Oversee the night audit process, ensuring accurate financial reporting and reconciliation.
- Manage reservations, check-ins, and check-outs efficiently while maintaining accurate records.
- Train, mentor, and evaluate front desk staff to foster a positive work environment and promote professional development.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Monitor front desk operations to maintain compliance with hotel policies and procedures.
- Utilize multilingual skills to assist diverse clientele effectively (if applicable).
- Implement strategies to improve guest relations and enhance overall satisfaction.
Requirements
- Canidate must have previous Hilton experience**
- Proven experience in a front desk or guest relations role within the hotel or hospitality industry.
- Strong customer service orientation with excellent interpersonal skills.
- Knowledge of hotel management software and night audit procedures is preferred.
- Bilingual or multilingual abilities are a plus, enhancing communication with guests from various backgrounds.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Exceptional organizational skills with attention to detail in managing multiple tasks simultaneously.
- A degree in hospitality management or a related field is advantageous but not mandatory.
Join our team as a Front Desk Manager where your leadership will contribute significantly to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $17.50 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Nights as needed
- On call
- Overtime
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Lockport, NY 14094: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20
