What are the responsibilities and job description for the Guest Service Agent position at Hampton By Hilton Marion?
*UNDER NEW MANAGEMENT*
*$500 Sign-On Bonus after 90 days of employment!*
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring accurate and up-to-date information
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns with empathy and resolve issues promptly
- Assist guests with check-out process, including reviewing charges and processing payments
- Maintain a clean and organized front desk area
- Provide exceptional customer service, exceeding guest expectations
Requirements:
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
- Customer service: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Marion, NC 28752 (Required)
Work Location: In person
Salary : $15 - $17
