What are the responsibilities and job description for the Hotel Front Desk Clerk position at Hampton by Hilton Philadelphia Mount Laurel?
Job Summary:
We are seeking a dedicated and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will be responsible for providing exceptional hospitality and ensuring a memorable experience at our hotel. The ideal candidate will possess a passion for delivering top-notch customer service, have a strong understanding of hotel operations, and be a team player. This is an exciting opportunity to work in a dynamic and fast-paced environment, with the potential for career growth and advancement in the hospitality industry.
Responsibilities:
- Greet and welcome guests in a friendly and courteous manner, providing assistance with check-in, check-out, and other hotel services.
- Handle guest inquiries and resolve any issues or concerns in a timely and efficient manner.
- Manage guest records and ensure accurate and up-to-date information.
- Conduct room assignments and provide information about hotel facilities and services.
- Perform night audit duties, including counting and reconciling cash and credit transactions.
- Maintain a clean and organized front desk area, including the lobby and surrounding areas.
- Provide support to other hotel departments as needed, such as housekeeping and maintenance.
- Offer guests recommendations for local attractions and activities.
- Maintain a high level of knowledge about hotel services, amenities, and policies.
- Ensure compliance with hotel policies and procedures, including safety and security protocols.
- Develop and maintain a strong understanding of hotel operations and management principles.
- Participate in training and development programs to improve customer service and hospitality skills.
Experience:
- Previous experience working in a hotel or hospitality environment is highly desirable.
- Experience with front desk operations and customer service is essential.
- Night audit experience is a plus.
- Familiarity with hotel management software and systems is an asset.
- Experience working in a resort setting is an added advantage.
- Bilingual or multilingual skills are a plus.
- Experience in guest relations and providing exceptional customer service is a must.
Skills:
- Hospitality and guest services skills are essential.
- Strong customer service skills and a commitment to delivering exceptional experiences.
- Experience with hotel management and operations is desirable.
- Ability to work in a fast-paced environment and manage multiple tasks at once.
- Proficiency in multiple languages, including English.
- Familiarity with hotel software and systems, such as property management systems and hotel management software.
- Experience with night audit duties and cash handling is an asset.
- Ability to work a variety of shifts, including evenings and weekends.
- Strong communication and interpersonal skills.
- Ability to maintain a professional and courteous demeanor at all times.
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid jury duty
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
- Weekends only
Experience:
- Front Desk: 1 year (Required)
Ability to Commute:
- Mount Laurel, NJ 08054 (Required)
Work Location: In person
Salary : $15 - $16