What are the responsibilities and job description for the Assistant General Manager/Sales Manager position at Hampton by Hilton?
Job Overview
We are seeking an experienced and dynamic Hotel Front Desk & Operations Assistant General Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a passion for providing outstanding guest services. This role requires a proactive approach to managing hotel functions, ensuring guest satisfaction, and optimizing operational efficiency.
Duties
- Lead and manage the hotel staff, fostering a positive work environment that encourages teamwork and high performance.
- Oversee front desk operations, including check-in/check-out processes, guest relations, and handling guest inquiries or complaints.
- Ensure effective revenue management strategies are implemented to maximize occupancy and profitability.
- Conduct night audits to ensure accurate financial reporting and compliance with company policies.
- Develop and implement training programs for staff in areas such as customer service, hospitality standards, and operational procedures.
- Monitor hotel performance metrics and implement improvements as necessary to enhance guest experiences.
- Maintain effective communication with all departments to ensure seamless operations and excellent guest service delivery.
- Manage human resources functions including recruitment, training, performance evaluations, and employee relations.
Experience
- Proven experience in hotel management or a similar role within the hospitality industry.
- Strong leadership skills with the ability to motivate and develop a diverse team.
- Experience in revenue management, front desk operations, guest services, and night audit processes.
- Multilingual abilities are a plus, enhancing communication with a diverse clientele.
- Familiarity with phone systems and technology used in hotel operations is preferred.
- Excellent problem-solving skills with a focus on guest satisfaction.
If you are passionate about hospitality and possess the required skills to lead our hotel operations effectively, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Prescott, AZ 86303 (Preferred)
Ability to Relocate:
- Prescott, AZ 86303: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $25
