What are the responsibilities and job description for the Front Desk Agent/Guest Services position at Hampton by Hilton?
COME JOIN OUR HAMPTON INN PRESCOTT TEAM!!! GREAT PLACE TO WORK!! FUN ENVIRONMENT!
JOB DESCRIPTION
A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests
A front desk agent does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk agent will have is attention to detail. Another skill is organization as the front desk agent will have to keep track of guests and their requests. Be part of something special. We value your unique skills and contributions
You’ll maintain close working relationships with all departments.
You and the team will resolve any guest issues quickly, efficiently, and courteously.
You will provide attentive, friendly, helpful and courteous service to all guests, managers, and other employees.
You’ll help us follow through on the hotel's commitment to excellence with Hilton Bright-hearted hospitality.
Experience in not required, but is a plus.
Must be friendly and caring.
Flexible schedule is a must, able to work evenings, weekends and holidays.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
- Night shift
- Weekends as needed
- Weekends only
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Required)
- Customer Service: 2 years (Required)
Ability to Relocate:
- Prescott, AZ 86303: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18
