What are the responsibilities and job description for the Guest Services Agent position at Trailborn Hotel Management LLC?
Job Description
Job Description
ROLE
Guest Services Agent
LOCATION
Trailborn Grand Canyon
Arizona, AZ
ABOUT TRAILBORN
Trailborn was founded on a simple idea : Life Should Be an Adventure. We build design-forward, experiential hotels to pull people out of the daily grind and into the great outdoors. Our locations are at the heart of our country’s most extraordinary outdoor destinations—from national parks to wine country, and snow-capped mountains to sun-soaked beaches. Trailborn’s debut location will launch in 2023 at the entrance to Rocky Mountain National Park in Estes Park, Colorado, with hotels to follow in the Grand Canyon, Mendocino, CA, Highlands, NC, and Wrightsville Beach, NC. This is just the beginning.
ABOUT OUR VALUES
We believe in HEART – Honesty, Excellence, Action, Results and Team
ABOUT OUR GUEST EXPERIENCE ROLE
Our Guest Services Agent creates a memorable first and last impression by welcoming arriving guests and wishing a fond farewell to our departing guests.
ESSENTIAL FUNCTIONS
- Promptly check-in arriving guests, and close out departing guests at time of check out using the hotel’s Opera system
- Provides information and promotes hotel facilities
- Handle cash, make change, and balance assigned cash bank while posting charges to guest rooms and house accounts
- Promptly answers the telephone directing caller to appropriate department
- Listen to and promptly act to resolve guest problems and challenges
QUALIFICATIONS
ABOUT OUR BENEFITS
Medical, Dental and Vision Insurance
401k
Paid Time Off
Flexible Work Schedule
Ability to learn and cross train in other departments and roles
SALARY RANGE
15-18 / Hour ( dependent on skills and experience)
JOB STATUS
Full Time or Part Time
FLSA
Non-exempt (Hourly)
Salary : $15 - $18
