What are the responsibilities and job description for the Guest Services Agent position at High Country Motor Lodge?
Summary of Position :
We’re looking for a friendly, detail-oriented Guest Services Agent to join our team! This role is more than just a front desk position—you will be the first and last impression for our guests, assist in our General Store, and liaise with housekeeping, maintenance, and our public attendants to ensure every stay is exceptional. Additionally, you will guide guests through the sauna process, ensuring they have a relaxing and informed experience.
This position is perfect for someone who enjoys a dynamic, guest-facing role, thrives in a fast-paced environment, and has a passion for hospitality, retail, and customer service.
Essential Functions :
Guest Services & Front Desk Operations
- Greet guests immediately with a warm, sincere welcome and assist with check-ins and check-outs.
- Use a positive, clear speaking voice, listening attentively to understand guest requests.
- Answer telephone calls promptly and professionally, assisting with reservations, inquiries, and internal guest communication.
- Complete the registration process by inputting and retrieving information in the property management system (PMS), confirming details, and making necessary changes.
- Verify and swipe credit cards for authorization and ensure proper photo ID verification at check-in.
- Handle cash transactions, issue receipts, make change, and balance an assigned house bank.
- Post charges to guest rooms and house accounts accurately.
- Close guest accounts at checkout, ensuring satisfaction and resolving any issues as necessary.
- Monitor all communication channels and respond in real time.
- Assist in other front desk tasks as assigned by the Operations Manager and General Manager.
Sauna Experience Coordination
General Store & Retail Assistance
Liaison Between Departments
Qualifications :
Education : High School Graduate or equivalent required; college education preferred but not required.
Certificates or Licenses : N / A
Experience : A minimum of one year front desk / night audit or customer service experience
Knowledge, Skills, and Abilities :
Personal Characteristics :
Working Conditions :
Attendance as scheduled is a critical element in all positions at High Country Motor Lodge.
High Country Motor Lodge leaders and associates believe each guest should be treated with respect, kindness and professionalism. In order to be successful at High Country Motor Lodge, associates must share both our purpose (making space for genuine hospitality) and our pillars (hands on & heartfelt, sincere & focused, collaborative & curious, conscientious). Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Salary : $18
