What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring all guest information is accurately recorded.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain a clean and organized front desk area to create a positive first impression for guests.
- Process reservations and manage room assignments using hotel management software.
- Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
- Address guest complaints or concerns promptly and professionally to ensure satisfaction.
- Collaborate with other hotel departments to enhance the overall guest experience.
- Stay informed about hotel policies, procedures, and promotions to effectively communicate with guests.
Experience
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Familiarity with hotel management systems is advantageous.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Strong phone etiquette and proficiency in handling phone systems effectively.
- Excellent customer service skills with a focus on guest relations and satisfaction.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Morning shift
- Overnight shift
- Weekends as needed
- Weekends only
Experience:
- Multilingual: 1 year (Required)
- Guest services: 1 year (Required)
- Front desk: 1 year (Required)
Ability to Commute:
- Fort Myers Beach, FL 33931 (Required)
Ability to Relocate:
- Fort Myers Beach, FL 33931: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
