What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Overview:
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will have excellent phone etiquette, be detail-oriented, and have a passion for providing exceptional guest service.
Responsibilities:
- Greet and check-in guests in a friendly and professional manner
- Answer phone calls and direct inquiries to the appropriate department
- Assist with guest requests and provide information about hotel services
- Process reservations and check-outs accurately
- Handle cash and credit card transactions
- Perform night audit duties as needed
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience in a front desk or customer service role is preferred
- Proficiency in using phone systems and hotel management software
- Strong communication skills with the ability to interact with guests effectively
- Ability to work in a fast-paced environment while maintaining attention to detail
- Multilingual abilities are a plus, especially if bilingual
- Knowledge of guest relations and hospitality industry practices
Join our team and enjoy the opportunity to work in a dynamic hotel environment, interacting with guests from diverse backgrounds. If you are passionate about delivering exceptional customer service and thrive in a hospitality setting, we would love to hear from you!
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- Overnight shift
Experience:
- Hotel: 1 year (Required)
Language:
- English (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Ability to Commute:
- Hastings, NE 68901 (Required)
Ability to Relocate:
- Hastings, NE 68901: Relocate before starting work (Required)
Work Location: In person
Salary : $15
