What are the responsibilities and job description for the Front desk agent position at Hampton by Hilton?
We are seeking a Front Desk Agent/Customer Service Agent to become a part of our team! You will accommodate guests and work with other departments to ensure efficient operations on a daily basis.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
- Qualifications:
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
We are looking for someone with a flexible schedule. Roughly 24 or more hours possible weekly based on demand. This is an alternating shift, the required available work hours are from 3:00 pm to 11:00 pm and/or 11:00 pm to 7 am. Please apply in person OR on this website. Serious candidates only.
Job Type: Part-time
Expected hours: 24 – 30 per week
Schedule:
- Evening shift
Work Location: In person
